It happens occasionally. A really unhappy client. What do we do? Here are the worst bits of what he wrote – “The level of competency in your office is beyond ridiculous, seriously. The entire address capturing assignment was much worse than a visit to the dentist for all round teeth crowning. The service levels are truly pathetic.” Taking this against the backdrop of compliments that get showered on us and my staff, it would be very tempting to pass it off as someone who is over-reacting to the fact that we are all human and we all make mistakes. But…
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